Support

Call or message KaznaBirr Support: +251 913 827 238
Email: kazna@awd.et

Common questions

• A receipt shows UNVERIFIED. It hasn't been confirmed as paid into one of your own accounts yet. Add your receiving accounts with the account holder's name (Settings → Settlement accounts in the app, or Accounts on the web), then check it with the bank again.
• A receipt shows UNMATCHED. The bank says the money went to an account that isn't yours, or the receipt doesn't match the bank's record. Check it before handing over goods.
• A collector can't sync online. Link them once over Wi-Fi or hotspot (they scan your QR code), then sync your own phone online; after that they can sync from anywhere.
• telebirr receipts won't check. telebirr receipts only open over Ethio telecom mobile data. Switch the phone's mobile data to an Ethio telecom SIM.
• Delete my account. In the app (Settings → Delete Account) or on the delete-account page: Delete account